These Terms & Conditions apply to your use of the Scentora Premium Perfumes website, products, services, and online ordering system.

References to “Scentora”, “we”, “us”, and “our” refer to Scentora Premium Perfumes. References to “you”, “your”, and “customer” refer to any person accessing our website or placing an order.

By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

You may use our website only for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for fraudulent or unlawful activities.
• Attempt to interfere with the security of our website.
• Introduce viruses, malware, or harmful code.
• Attempt to gain unauthorised access to any part of the website.
• Use automated systems to misuse or disrupt our services.
• Copy or misuse our website content without permission.

We aim to provide accurate descriptions, photographs, sizes, prices, and other product information for perfumes listed on our website.

However, product packaging, bottle appearance, colour, labels, or minor presentation details may occasionally vary from the images displayed on the website.

Fragrance performance and perception may also vary from person to person depending on skin chemistry, climate, storage conditions, application, and personal preference.

When you place an order through our website, you are making a request to purchase the selected product or products.

We reserve the right to accept, reject, or cancel an order where necessary, including where:

• A product is out of stock.
• Incorrect pricing or product information has been displayed.
• We are unable to verify the customer's order information.
• The order appears suspicious or fraudulent.
• Delivery is not available to the provided location.

An order may also require confirmation by phone, SMS, WhatsApp, or another communication method before dispatch.

Product prices displayed on our website are shown in the applicable currency and may change without prior notice.

We make reasonable efforts to ensure prices are accurate. However, if a pricing error occurs, we reserve the right to correct the price before processing or dispatching the order.

Promotional prices, discount offers, and sale prices may be available for limited periods and may be subject to additional conditions.

Available payment methods may include Cash on Delivery and any other payment options displayed at checkout.

Where online payments are available, payments may be processed by secure third-party payment providers.

Customers are responsible for providing accurate payment, billing, and contact information.

Scentora reserves the right to refuse or cancel transactions that appear unauthorised, suspicious, or fraudulent.

Orders are shipped according to the delivery terms described in our Shipping Policy.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, remote locations, high order volumes, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

Please review our Shipping Policy for additional details.

Returns, refunds, replacements, and exchanges are subject to our Refund Policy.

Due to the personal nature of fragrance products, heavily used perfumes may not be eligible for return simply because the customer does not like the scent.

Customers should inspect their order after delivery and contact us promptly if a product is damaged, leaking, incorrect, or defective.

Please review our Refund Policy before submitting a return or refund request.

Customers may request cancellation before an order has been processed or dispatched.

Once an order has been dispatched, we may no longer be able to cancel it.

If you wish to cancel an order, please contact our customer support team as soon as possible.

From time to time, Scentora may offer discount codes, sales, bundles, promotional prices, free shipping, or other special offers.

Unless otherwise stated:

• Promotions may be available for a limited time.
• Discount codes may not be combined.
• Some products may be excluded from promotions.
• A minimum order value may apply.
• Promotions may be withdrawn or modified where necessary.

Discount codes must normally be entered during checkout and may not be applied retrospectively after an order has been completed.

All products are subject to availability.

A fragrance appearing on the website does not guarantee that it will remain available until an order is processed.

If an item becomes unavailable after you place an order, we may contact you to offer an alternative solution, replacement, order adjustment, or refund where appropriate.

Where customer accounts are available, you are responsible for keeping your login details and password confidential.

You are responsible for activity carried out using your account unless you notify us of suspected unauthorised access.

We reserve the right to restrict or suspend an account where misuse, fraud, or a breach of these Terms & Conditions is suspected.

Unless otherwise stated, website content including our brand name, logos, design, photographs, graphics, text, product descriptions, and website layout is owned by or licensed to Scentora.

You may not reproduce, distribute, modify, publish, sell, or use our content for commercial purposes without prior written permission.

Customers may be able to submit reviews, comments, testimonials, or other content through our website or communication channels.

By submitting content, you confirm that it is truthful, lawful, and does not infringe another person's rights.

We reserve the right to remove content that is abusive, fraudulent, misleading, inappropriate, unlawful, or unrelated to the product or service.

Our website may use or link to third-party services, including payment providers, courier companies, social media platforms, analytics providers, and other technology services.

Third-party websites and services operate under their own terms and privacy policies, and Scentora is not responsible for their independent practices.

To the extent permitted by applicable law, Scentora will not be responsible for indirect or consequential losses arising from the use of our website, delays outside our control, misuse of products, or unauthorised use of customer accounts.

Nothing in these Terms & Conditions is intended to exclude rights or liabilities that cannot legally be excluded.

Perfumes should be used and stored appropriately.

We recommend keeping fragrance bottles away from excessive heat, direct sunlight, and other conditions that may affect fragrance quality.

Customers should discontinue use if they experience irritation or an unexpected reaction and seek appropriate advice where necessary.

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy for more information.

Scentora may update or revise these Terms & Conditions from time to time to reflect changes in our services, policies, business practices, or applicable requirements.

Updated Terms & Conditions will be published on this page.

Continued use of the website after an update may be treated as acceptance of the revised terms where permitted by applicable law.

These Terms & Conditions are intended to be interpreted in accordance with applicable laws and regulations of Pakistan.

Any dispute relating to our website, services, or orders will be handled in accordance with applicable legal requirements.

If you have any questions regarding these Terms & Conditions, your order, or the use of our website, please contact Scentora Customer Care.