Scentora offers a curated collection of premium fragrances designed for different moods, occasions, and preferences, including options for men, women, and versatile everyday wear.

Fragrance longevity can vary depending on the perfume, application, skin type, weather, and environment. Applying perfume to pulse points and moisturised skin can help improve overall performance.

Fragrances interact with individual skin chemistry, body temperature, environment, and natural oils. Because of this, the same fragrance may develop slightly differently from one person to another.

Keep your perfume in a cool, dry place away from direct sunlight, excessive heat, and major temperature changes. Keeping the cap securely closed also helps protect the fragrance.

We aim to display products as accurately as possible. Minor differences in colour, packaging, labels, or presentation may occur because of photography, screen settings, or packaging updates.

Select your preferred fragrance, choose any available options, add it to your cart, and proceed to checkout. Enter your delivery and contact information and complete the order using one of the available payment methods.

Cash on Delivery may be available for eligible orders and locations across Pakistan. The available payment options will be shown during checkout.

Contact Scentora Customer Care as soon as possible. If your order has not yet been processed or dispatched, we may be able to update it. Changes may not be possible after dispatch.

Cancellation may be possible before your order is processed or dispatched. Please contact us as soon as possible if you wish to cancel an order.

An order may occasionally be cancelled because of unavailable stock, incomplete customer information, failed verification, delivery limitations, or another order-processing issue.

Most domestic orders may arrive within approximately 3–7 working days after dispatch. Delivery times may vary depending on your location, courier operations, public holidays, weather, and other external factors.

We aim to deliver to eligible locations across Pakistan. Delivery to certain remote or restricted areas may depend on courier service availability.

Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, email, or another available communication channel.

If your parcel has exceeded the expected delivery timeframe, please contact our customer support team with your order number so we can help you check its status.

Please contact us immediately if you entered an incorrect address. We may be able to update it before dispatch, but address changes cannot always be made after a parcel has been handed over to the courier.

Contact us as soon as possible and provide your order number along with clear photos of the perfume bottle and parcel packaging. Our team will review the issue and advise you on the next steps.

Please keep the product and its original packaging and contact Scentora Customer Care with your order information and product photos. Eligible cases can be reviewed for replacement or another appropriate resolution.

Fragrance preference is subjective. Perfumes that have been significantly opened or used may not qualify for return simply because the customer does not like the scent. Please review our Refund Policy for complete details.

Once an eligible return or claim has been reviewed and approved, our team will provide the applicable refund or replacement instructions. Processing time can depend on the original payment method and payment provider.

Enter your valid discount code in the available discount field during checkout. If the code is valid and your order meets the applicable conditions, the discount should be applied before you complete your order.

Unless a promotion specifically states otherwise, discount codes may not be combined with one another.

A code may have expired, reached its usage limit, require a minimum order value, apply only to selected products, or have another promotional condition. Please check the offer details before checkout.