At Scentora Premium Perfumes, customer satisfaction is important to us. If you receive an incorrect, damaged, defective, or eligible product, please contact our customer support team so we can review your case.

All return, replacement, and refund requests are subject to the conditions described in this policy.

A return or replacement request may be considered if:

• You received the wrong product.
• The perfume bottle arrived damaged or broken.
• The product is defective or leaking upon delivery.
• An item is missing from your confirmed order.
• The product received is materially different from your order.

To qualify for a return or replacement, the product should normally:

• Be in its original packaging.
• Include the original box, bottle, cap, and accessories.
• Be unused or only inspected where reasonably necessary.
• Not show signs of misuse, excessive use, or intentional damage.
• Include proof of purchase or your order information.

Due to the personal nature of fragrance products, perfumes that have been significantly used may not be eligible for return simply because the customer does not like the scent.

Fragrance perception is subjective and may vary depending on skin chemistry, environment, storage, and personal preference.

Returns may not be accepted for:

• Products that have been heavily used.
• Products damaged after delivery by the customer.
• Items returned without original packaging.
• Products purchased from an unauthorised third-party seller.
• Items returned without valid order information.
• Products altered, refilled, tampered with, or improperly stored.

If your package arrives damaged, leaking, broken, incomplete, or contains the wrong product, please contact us with:

• Your order number.
• Your name and contact number.
• Clear photographs of the product.
• Photographs of the outer packaging.
• A short description of the issue.

We may request additional information or evidence before approving a return, replacement, or refund.

To request a return, replacement, or refund, follow these steps:

Once an eligible return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will normally be issued through an available and appropriate payment method.

Processing times may vary depending on your bank, payment provider, or the method originally used to pay for the order.

For eligible Cash on Delivery orders, refunds cannot be returned as cash through the courier after the order has already been delivered.

Where a COD refund is approved, our customer support team will provide the available refund method and request any necessary details from the customer.

Original delivery charges may be non-refundable unless the return is caused by an error on our part, such as an incorrect or damaged product.

If a customer returns an item for a reason not caused by Scentora, return shipping costs may be the responsibility of the customer.

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or dispatched may be cancelled where possible.

Once an order has been dispatched, cancellation may no longer be possible and the normal return conditions may apply.

Products purchased during promotions or sales remain subject to this Refund Policy unless a specific promotion clearly states different conditions.

Promotional bundles may need to be returned as a complete bundle where a refund is requested for the full order.

Where an eligible product is damaged, incorrect, or defective, we may offer a replacement or exchange depending on product availability.

If the same perfume is unavailable, our team may offer another appropriate resolution.

If you have a question about a refund, return, damaged parcel, or replacement, please contact Scentora Customer Care before sending any product back.